Mint Talent

Customer Success Manager at fast-growing Marketing Technology Company.

Sydney Permanent / Full Time

An honest, diligent and passionate Headhunting Consultant and Business Owner with extensive knowledge and understanding of the Digital Media, Advertising Technology and Product Development industry. Global experience and cultural understanding working across the UK, Australia and Asia. Proficient in developing long lasting relationships with individuals at all levels within the industry, from Assistants to CEO’s, always maintaining a strong work ethic and taking on new challenges with passion and a drive to succeed.MSc qualified in Organisational Psychology, with a huge passion for understanding people and ensuring talent underpins business decisions and success.

Recruiter :
Hanna Thomas

Hanna Thomas
The Opportunity:  To manage a portfolio of blue-chip clients within a fast-growing technology company as a Customer Success Manager. This is an ideal role for a detail-orientated self-starter who comes from a client service background within media agency, marketing or technology. The successful candidate will be passionate about technology, commercially aware, data-driven and thrive in a fast-paced team environment.
 
Location: Sydney

Key Responsibilities:
 
Meet customer success outcomes by:
  • Managing a portfolio of clients and building a positive client experience, cross-selling and up-selling business offerings.
  • Influencing future lifetime value through higher product adoption, customer satisfaction and overall health scores.
  • Driving new business growth through greater advocacy and reference-ability.

Qualifications:
  • 2-5 years of experience in a client-servicing role.
  • An empathy for customers and passion for revenue and growth.
  • Commercial awareness: demonstrated ability to identify opportunities within your portfolio.
  • Proficiency in MS Suite (Word, Excel, Powerpoint).
  • Positive personality and interested in e-Commerce.
 
The Company:
 Sydney-based with a small team of high-performing and unique individuals who constantly drive each other to perform at the highest possible level. The company has built a technology platform that offers a full-managed service for online companies increase conversion rates and customer loyalty. Offering a great work-life balance, additional holidays and competitive salary, as well as dedicated time to community projects.
 

Referral reward: $600

Marketing Technology > Customer Success Marketing Technology

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